Claims

SLE values the choice you make to place your business with us. In the event you need to make a claim, we want to prove to you that your decision was the correct one.

Our commitment is to:

  •  For all losses, when you make a claim with SLE, you have the advantage of dealing directly with the decision-maker
  •  Our dedicated claims division specialises is Public Liability, Fire and Property, Personal Accident and Contingency Lines
  •  SLE has a centralised claims division located in Sydney to handle any claim Australia wide
  • Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues
  • Each section has a dedicated Senior Claims Officer and all staff are specialists in handling claims in their line of business
  • Handle all claims quickly and seamlessly
  • Communicate regularly with our customers as the claim progresses
  • Appoint the right experts for each situation
  • Be the very best at our business, so you can focus on yours
  • Our goals are to deliver prompt, fair, efficient, courteous and helpful service to our customers
  • Pay claims on a timely basis consistent with the General Insurance Code of Practice